Shipping & Delivery
How long will delivery take?
All our goods are sourced directly from Japan.
In-stock items: Please allow 7–15 business days for delivery. Full details are available on our Shipping Policy page.
Pre-order items: The estimated lead time is 30–40 business days.
How long does it take to process my order?
We ship all in-stock orders within 2–3 business days. Any orders placed after our Friday cutoff will be shipped the following Monday (the next business day).
Can I change my shipping address?
Yes, you can update your shipping address by contacting us with your updated delivery details before your order ships. If your package has already shipped, we cannot guarantee a successful address reroute, but we will do our best to assist you.
How do I track my order?
You can view your real-time order status anytime via [this link].
Order & Checkout
What payment methods do you accept?
We currently accept payments via PayPal only.
Can you save my personal information since I’m a returning customer of Mr. Bai's Shop?
Absolutely! Once you create an account, you can easily access your full order history and save your login credentials for faster checkout on future visits.
Returns, Edits & Cancellations
Can I modify details on my order after it’s placed?
Please reach out to our support team via live chat or email at support@mrbaishop.com within 24 hours of placing your order. We can update your order details as long as your package hasn’t shipped yet.
What is your return & refund policy?
Full terms can be found on our Returns & Refunds Policy page.
Can I cancel or exchange my order?
Contact our support team within 24 hours of checkout for cancellation or exchange requests.
If your order hasn’t shipped: We can fully cancel your order.
If your package has been delivered: Full terms can be found on our Returns & Refunds Policy page.
Promotions & Wholesale
How do I claim my first-order coupon?
Subscribe to our newsletter, and you will receive a welcome email containing your exclusive first-order discount code.
We recommend checking your junk/spam folder if the email doesn’t show up in your inbox. Feel free to contact support if you still cannot locate your coupon.
How do I apply a promo code at checkout?
Applying your discount code is simple! Enter your code into the field labeled “Gift card or discount code” during checkout, then click “Apply” to activate your offer. All promo codes are single-use only.
Do you offer wholesale pricing for bulk orders?
Yes! For wholesale inquiries, please email support@mrbaishop.com for more information.
Account & Data Security
Is my personal information secure when shopping at Mr. Bai's Shop?
Customer data security is our top priority. All checkout transactions are processed through fully encrypted, secure payment systems, and we hold PCI DSS Level 1 certification — the highest global security standard established by the Payment Card Industry Security Standards Council for merchants processing debit and credit card data. We continuously invest in state-of-the-art online security tools and updates to protect your personal and payment information for every purchase you make with us.